Download the Agenda

Featured Speakers:

 Janine Copelin
Janine Copelin
Managing Director – Head of Sales and Distribution
Citigroup Australia
 Paul Bloxham
Paul Bloxham
Chief Economist
 Brett Walker
Brett Walker
Manager, Retail and Customer Lending Processes, Business Performance and Process Management

Australia's longest running lender-focused conference

Optimising processes, technology and the customer experience to reduce costs and increase market share

With the continuing stable low interest rate environment, it’s now more important than ever for lenders to optimise their origination processes to differentiate and capture increased market share. Investment in back-end operations is leading to greater efficiencies, cost control, smarter decision-making and a much-heightened customer experience. Technology is leading this transformation of the end-to-end experience through automation, digital disruption and more effective streamlining of processes.

The Loan Origination Excellence Conference will bring lending specialists together to share success stories, lessons learnt and examine how to overcome the following emerging challenges:

1. Optimising end-to-end loan origination processes through automation, digitization,outsourcing and investment in technology

2. Customer excellence to expand your market share: Customer experience as the biggest disruptor of them all

3. Navigating the impact of evolving regulations, electronic conveyencing, credit reporting and P2Ps on the lending space

Don’t miss the masterclass and workshops focusing on key front and back-end origination challenges, including:

1. Customer centricity and product innovation for loans

2. E-conveyancing - steps to take to hit the ground running

3. Optimising lending processes and focusing on the customer using lean methodology

4. Preparing for a positive credit reporting future

Who should attend?

Tier I and II banks, building societies, credit unions, mutuals, P2Ps and brokers from:
        Back-end Processing

  • GM/Head/Manager of Lending, Operations, Business Process Improvement, Innovation Strategy, Transformation, Credit, Approvals, Risk, Processes
  • CIO, Head of IT, Enterprise IT, Transformation 

    Front-end Processing

  • GM/Head/Manager of Product, Product Development, Customer Engagement, Customer Experience, Customer Excellence, Retail, Mortgages

Sponsors & Exhibitors
Event Partner
Decision Intellect - AU
Nucleus Software - AU
Grace Information and Records Management (Grace) - AU
Media Partners
Media Partners
Finance IQ

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