Featured Speakers :

Heidi Armstrong
State Custodians
Nick Bateup
Head of Mortgages
Paul Bloxham
Chief Economist
HSBC Bank Australia Ltd
Steve Braithwaite
General Manager E Conveyancing
Commonwealth Bank of Australia
Vera Chaplin
Managing Director
Standard & Poors Ratings Services
 David Hewitt
David Hewitt
Banking Industry Manager
Belen Lopez Denis
Head of Marketing, Product & Strategy - Mortgages
Citibank Group
Barry Parker
Managing Director
National Corp Home Loans

Perfecting the loan origination process to maintain a seamless customer experience across all channels

What will be New in 2014?

We have listened to your feedback from our previous events, and we are evolving our conference format and agenda to deliver on what you’ve asked us for. So for 2014 we’ll be focusing on:

  • How to improve the loan origination experience
  • How to deliver customer service improvements
  • Loan process efficiency – what works best?
  • Updates on e-conveyancing

Keynote presentations and our popular panel discussion format will focus on:

  • Going beyond multi-channel and building seamless experiences
  • Achieving high customer conversion: best practice in reaching, engaging and retaining the customer
  • Personalisation and targeting: How are leading lenders bringing innovative products to market quickly, offering the right loan product to the right customer at the right time?  
  • Improving collaboration between the back end of operations, adjacent departments, outsourced services and the front end customer experience

According to a recent industry market survey(1), senior executives are focusing on achieving 3 key goals:

  1. Line of Sight to Business Goals
  2. Improving Customer Experience
  3. Enabling Efficiency and Compliance

(1)    “Mending Lending: Trends and Best Practices to Improve Loan Processing”, Deb Miller, Director of Industry Marketing, OpenText

With already over 65 confirmed attending, below are some of the orgainsations that have seen value in attending Loan Origination Excellence 2014:

Attending organisations last updated 9/1/2014

  • ANZ Bank
  • Broken Hill Community Credit Union
  • Community Alliance Credit Union
  • First Mortgage Services Pty Ltd
  • Folio Mortgage and Finance
  • Genworth Financial
  • Heritage Bank
  • HomeStart Finance
  • Investec Bank Australia
  • Keystart Home Loans
  • Kiwibank Limited
  • Macquarie Bank
  • MyState
  • Queensland Country Credit Union Limited
  • RP Data
  • Rural Finance
  • St George Bank Limited
  • Suncorp Bank
  • TIO
  • Teachers Mutual Bank
  • The Rock Building Society Ltd
  • Westpac Group
  • Wide Bay Australia

Sponsors & Exhibitors
Event Partner
MSA National
Networking Partner
TCS Financial Solutions
NetSol Technologies
Media Partners

Download the Agenda

Sponsorship Opportunity

Learn more about sponsor & exhibit opportunities


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